Welcome to our frequently asked questions. If you do not see an answer to your question here, please email us and we'll be happy to answer you.

Credit Cards Accepted
We accept VISA, MasterCard, American Express and Discover. We are not able to accept other credit cards.

$14.95 Flat Shipping Fee
There is a $14.95 flat shipping fee that will be added to ALL INTERNET ORDERS within the continental US and shipped via UPS or FedEx only. Oversized and special items may require additional charges such as truck freight fees or a box fee. You will be notified of any of these charges before your order is shipped. Please note that your order must be placed and fully processed online (not phoned in, mail order, or faxed, even if using the PDF order form.) Please note that if you print your order from the online order form and mail it to us with a money order or check, it is NOT considered an INTERNET ORDER. If you have any questions, please contact us.

International Orders

We ship parts almost every day to places such as Mexico, Argentina, Germany, Australia, Brazil, Canada, Switzerland, and many more. All foreign shipments must be insured. We cannot send orders paid by credit card to another country if we cannot insure or register the package (US Air Mail cannot offer insurance for mail to some countries.) If you have any question as to the US Air Mail policies in your country, please email us. Generally, we will send an international order via the cheapest of these: UPS or US International Air Mail. Other options, such as Global Priority Mail, are available. Some countries will charge a tax to the recipient of packages coming from other countries. This tax is, of course, the customer's responsibility. Please check to see what your country's policy is regarding international parcels. Please note that foreign shipping will be on average 20 to 25% of the amount of your order. If you intend to order items such as hoods, fenders, and quarter panels, you must arrange for freight forwarding to your country from a location within the US.

Our current policy for shipping foreign orders is to charge you for your items, pack your order, then notify you of the shipping charges. We will ask for a credit card to process the shipping of your order via your email address that you provide on your account. Please note that the sooner you get back with us, the sooner we can ship your order. Any delays regarding your response, will delay your order.

Sorry, but PayPal is no longer available as a payment option for international orders.

If your order contains backordered items, we will notify you of this so you can decide whether or not to keep the item on backorder, or to be refunded for backordered item so that your order can be shipped complete.

Please note that any special ordered items such as door panels, radios, or carpet cannot be shipped internationally at this time due to the time it takes to fulfill orders. If you do have an item on your order that is a special order item, we reserve the right to remove the item and refund your credit card.

If you have any questions, please contact us at foreignorders@autokrafters.com . Please allow 1 to 2 days for replies.

Exchanges and Returns
If you should have a problem with any purchase, please email us or call 800-228-7346. If you should find it necessary to return anything, a copy of the procedure to follow is included with your invoice. All claims for shortages must be made within 48 hours. Before you return anything you must obtain a return authorization number. Unauthorized or COD returns will be refused. No returns will be accepted after 30 days of date of receipt, without return authorization or without an invoice. Absolutely no returns after 120 days regardless of reason unless covered by an extended warranty. We reserve the right to charge a 15% restocking fee on certain items. Auto Krafters liability is limited to the replacement of the product or refund of the purchase price. Installation labor or shipping charges are not refunded. Electrical parts are non-refundable once installed.

Backordered Items
Due to the difficulty of keeping some items in stock, an item youordered may be put on backorder for later delivery. Most backordered items can be shipped in 21 days. If you do not receive your backordered items within the time stated on your notification, please email us for a revised date.

Warranty Information
Most of the parts we carry are warrantied by the manufacturer. Most warranties range from 90 days to limited lifetime warranties. If you have a question about a warranty on a particular part, please give us a call at 1-800-228-7346 or email us.

Other Ford or Mercury Vehicles
We currently carry parts for later model Fords, but may not have a catalog available. Please use the search by vehicle method for your particular year and model of vehicle. The resulting list should give you a view of how many particular parts in each category are available.

Order Status
You will typically receive 3 emails regarding your order. The first is a notification that the order was submitted on our secure server. The second is a notification that we have retrieved the order from the secure server and preparing to ship. The third is a notification thatthe order has been invoiced / shipped.
  • The first email contains the list of items you ordered, including prices, and a shipping estimate.
  • The second email contains the list of items you ordered, including prices, a list of items on backorder (if any of your items are on backorder), an updated shipping estimate if available. If there has been a problem in completing your order (a typo on your credit card number for example) you will receive a request to help us resolve the problem - once the problem has been resolved, you will receive this "second" email.
  • The third email contains the list of items that have been shipped / invoiced, including prices. It shows the date the items were shipped / invoiced and the estimated delivery date. It also shows actual shipping costs. Sometimes because of backordered items, the order is split into two or more shipments - you will receive this "third" email for each of the shipments.